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Concierges hold the keys to the city

NYCAHC is the professional association of hotel lobby Concierges in New York. Since 1987 we have set the standard for ethical, personal service and brought the city's Concierges together as colleagues and friends.

Become a memberCorporate membership

Statue of Liberty. Photo: Jakub Hałun, CC BY-SA 4.0, via Wikimedia Commons (cropped)

Member Concierges serve guests at

All member hotels

Find your way in

The association serves five communities, and each has its own door. Choose yours.

Our standards

Every guest request, so long as it is ethical, legal and humanly possible.

The standard every NYCAHC Concierge upholds

Professional standards

Members sign the Ethics and Professional Standards. Failing to follow them may lead to suspension or removal.

No commissions, ever

Every member Concierge pledges never to take commissions or join contests tied to the business they send. They recommend what suits the guest, not what pays.

Colleagues and friends

General meetings, seminars and partner events connect Concierges across New York, the United States and the world.

Read the Ethics and Professional Standards

On the calendar

Some events are open to the hospitality industry. For a members-only event, sign in to see the venue and to reply.

See all events
  • Members only

    October 2026 General Membership Meeting

    General meeting, Monday, October 26, 2026, 5:30 PM to 9:00 PM

    Our October meeting, the corporate membership session and a networking and social hour.

Through the year

  • MonthlyMembers only

    General membership meetings

    Association business, presentations from corporate members and time with colleagues. Members attend at least three each calendar year.

  • Annual

    Hospitality Expo & Trade Show

    Vendors, Concierges, hotel managers and sales teams meet under one roof. Gold and Platinum corporate members receive a discounted or complimentary table.

  • December

    Holiday Party & Charitable Drive

    Members and corporate members close the year together and collect for the charities the membership supports.

  • Through the yearMembers only

    Education seminars and partner events

    Seminars for professional growth, and dinners, tastings, cruises and previews hosted by corporate members.

A committee of five and a draw of straws

Modeled on Les Clefs d'Or, NYCAHC grew from one ambitious national meeting into New York's association of hotel Concierges.

  1. 1985

    At a Les Clefs d'Or USA congress in New Orleans, New York Concierges Manny Mulero, Herb Tepper and John Neary volunteer to host the next national meeting.

  2. 1986

    The national meeting comes to New York, with a Broadway show and a gala at Windows on the World.

  3. 1987

    A committee of five meets at the Essex House and draws straws to choose a leader. John Neary becomes the first president.

  4. 2003

    The NYCAHC Charitable Fund, a 501(c)(3), is founded so members can give back to the city.

  5. 2012

    The Crisis Fund begins helping members through a loss of job or income, an involuntary separation or a death in the family.

  6. Today

    Concierges from hotels across the city, held to one standard of service.

Our corporate members

Each corporate member is reviewed by the Board and announced to the membership before joining. 44 businesses hold corporate membership today.

Browse all partnersApply as a business

  • Views & attractions

    Mercer Labs, One World Observatory, Rockefeller Center, SUMMIT One Vanderbilt, The Empire State Building

  • Tours & cruises

    Big Apple Charters, Classic Harbor Line, Extraordinary New York, Live Like NYC, Lots of Yachts, New York Historical Tours, On Location Tours, Romancing Manhattan Tours, and 1 more

  • Cars, jets & helicopters

    Charm Aviation, Charter Jet One, Enterprise Rent-A-Car, Honest Jets, RealCar, Relier Transportation

  • Dining & shopping

    Dbora Cosmetics, Graff, Hard Rock Cafe Times Square, Harry Potter Shop New York, LDV Hospitality, Macy's Herald Square, Madison Avenue BID, Nordstrom, and 2 more

  • Health & wellness

    Allure Spa, Elite Nursing, Family Care Options, Federico Salon, Revitalyze Drips, Rosenberg Wellness Center

  • Tickets & services

    Carpenters, City Guide, Lightspeed Express, Next Act 2 Follow, NYC Tourism, Sapphire New York, Shields Flowers & Events, The Outsiders

A 501(c)(3) organization since 2003

The NYCAHC Charitable Fund

Through the Charitable Fund, members support New York charities, including at the annual Holiday Party & Charitable Drive. Gifts to the Fund are tax deductible to the extent the law allows.

Charities the association has supported include City Harvest, City Parks Foundation, Broadway Cares/Equity Fights AIDS, SHARE, Susan G. Komen, AIDS Walk New York, Safe Horizon, WIN, Les Clefs d'Or USA, Les Clefs d'Or Foundation of the Americas.

Give to the Charitable FundWrite to the Board

Online gifts are coming soon. Until then, please write to the Board at bod@nycahc.org.

For members, since 2012

The Crisis Fund

Financial help for member Concierges facing a temporary loss of job or income, involuntary separation, or a death in the family.

Members ask in confidence through the member portal, and only the Board members responsible for the Fund read the requests. Gifts to the Crisis Fund go to the association, a 501(c)(6) organization, and are not deductible as charitable contributions for federal income tax purposes.

Ask for helpGive to the Crisis Fund

Online gifts are coming soon. Until then, please write to the Board at bod@nycahc.org.

Ask a member Concierge

Visiting New York? Here are a few answers our members give guests every day. For anything else, ask the NYCAHC Concierge at your hotel.

More questions and answers

  • How far ahead should I book dinner or a show?

    As early as you can. The most popular restaurants open their books on a set schedule, often one to four weeks ahead, and the best times go quickly. A member Concierge can sometimes secure tables and tickets that look sold out.

    Source: Time Out New York.

  • When do New Yorkers eat dinner?

    Earlier than many visitors expect. Lately, 6 to 7 pm has been the most booked dinner hour in the city. Most Broadway evening shows start at 7 or 8 pm, so if you are seeing a show, book an early table near the theater.

    Sources: OpenTable's bookings, in Time Out New York and Broadway.com.

  • Do Concierges take commissions?

    Not NYCAHC members. Every year they pledge never to take commissions or join contests tied to the business they send. They recommend what suits you, not what pays.

  • Should I tip my Concierge?

    Gratuities are appreciated, never required. The amount depends on the hotel, on how much your Concierge did and on how hard the request was.