NYCAHC is the professional association of hotel lobby Concierges in New York. Since 1987 we have set the standard for ethical, personal service and brought the city's Concierges together as colleagues and friends.
Statue of Liberty. Photo: Jakub Hałun, CC BY-SA 4.0, via Wikimedia Commons (cropped)
Grand Central Terminal at night. Photo: Brandon Nickerson, CC0, via Wikimedia Commons (cropped)
Empire State Building at dusk. Photo: Dllu, CC BY-SA 4.0, via Wikimedia Commons (cropped)
Chrysler Building at sunset. Photo: Billie Grace Ward, CC BY 2.0, via Wikimedia Commons
Brooklyn Bridge at sunset. Photo: ThibautRe, CC BY-SA 4.0, via Wikimedia Commons (cropped)
Member Concierges serve guests at
The association serves five communities, and each has its own door. Choose yours.
Every guest request, so long as it is ethical, legal and humanly possible.
Members sign the Ethics and Professional Standards. Failing to follow them may lead to suspension or removal.
Every member Concierge pledges never to take commissions or join contests tied to the business they send. Recommendations follow the guest, not a payout.
General meetings, seminars and partner events connect Concierges across New York, the United States and the world.
Some events are open to the hospitality industry. Members-only events show the venue and replies after you sign in.
See all eventsNew dates are on the way
Monthly
Association business, presentations from corporate members and time with colleagues. Members attend at least three each calendar year.
Annual
Vendors, Concierges, hotel managers and sales teams meet under one roof. Gold and Platinum corporate members receive a discounted or complimentary table.
December
Members and corporate members close the year together and collect for the charities the membership supports.
Through the year
Seminars for professional growth, and dinners, tastings, cruises and previews hosted by corporate members.
Modeled on Les Clefs d'Or, NYCAHC grew from one ambitious national meeting into New York's association of hotel Concierges.
1985
At a Les Clefs d'Or USA congress in New Orleans, New York Concierges Manny Mulero, Herb Tepper and John Neary volunteer to host the next national meeting.
1986
The national meeting comes to New York, with a Broadway show and a gala at Windows on the World.
1987
A committee of five meets at the Essex House and draws straws to choose a leader. John Neary becomes the first president.
2003
The NYCAHC Charitable Fund, a 501(c)(3), is founded so members can give back to the city.
2012
The Crisis Fund begins helping members through a loss of job or income, an involuntary separation or a death in the family.
Today
Concierges from hotels across the city, working to one standard of service.
Each corporate member is reviewed by the Board and announced to the membership before joining. 44 businesses hold corporate membership today.
Mercer Labs, One World Observatory, Rockefeller Center, SUMMIT One Vanderbilt, The Empire State Building
Big Apple Charters, Classic Harbor Line, Extraordinary New York, Live Like NYC, Lots of Yachts, New York Historical Tours, On Location Tours, Romancing Manhattan Tours, and 1 more
Charm Aviation, Charter Jet One, Enterprise Rent-A-Car, Honest Jets, RealCar, Relier Transportation
Dbora Cosmetics, Graff, Hard Rock Cafe Times Square, Harry Potter Shop New York, LDV Hospitality, Macy's Herald Square, Madison Avenue BID, Nordstrom, and 2 more
Allure Spa, Elite Nursing, Family Care Options, Federico Salon, Revitalyze Drips, Rosenberg Wellness Center
Carpenters, City Guide, Lightspeed Express, Next Act 2 Follow, NYC Tourism, Sapphire New York, Shields Flowers & Events, The Outsiders
A 501(c)(3) organization since 2003
Through the Charitable Fund, members support New York charities, including at the annual Holiday Party & Charitable Drive. Gifts to the Fund are tax deductible to the extent the law allows.
Charities the association has supported include City Harvest, City Parks Foundation, Broadway Cares/Equity Fights AIDS, SHARE, Susan G. Komen, AIDS Walk New York, Safe Horizon, WIN, Les Clefs d'Or USA, Les Clefs d'Or Foundation of the Americas.
For members, since 2012
Financial help for member Concierges facing a temporary loss of job or income, involuntary separation, or a death in the family.
Members ask in confidence from the member portal: only the Board members responsible for the Fund read requests. Gifts to the Crisis Fund go to the association, a 501(c)(6) organization, and are not deductible as charitable contributions for federal income tax purposes.
Visiting New York? A few answers our members give guests every day. For the rest, stay at a hotel with an NYCAHC Concierge.
More questions and answersAs early as you can. Many popular restaurants open reservations a month ahead and fill within minutes. A member Concierge can sometimes secure tables and tickets that look sold out.
Prime time is 7 to 9 pm. Near the Theater District, restaurants are busiest from about 5 to 7:15 pm; downtown, from 8 to 10 pm.
Not NYCAHC members. Every year they pledge never to take commissions or join contests tied to the business they send. A recommendation follows the guest, not a payout.
Gratuities are appreciated, never required. The amount depends on the hotel, on how much your Concierge did and on how hard the request was.
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