The New York City Association of Hotel Concierges® (NYCAHC) is comprised of nearly 200 concierge members representing over 24,000 hotel rooms in and around New York City. We invite you to spend your visit to the Big Apple at any one of the many properties serviced by a NYCAHC concierge:
NYCAHC’s corporate members provide excellent service to visitors to the New York Metropolitan area. NYCAHC holds each sponsor to high ethical and professional standards, and, on that basis, we recommend them without hesitation:
The more time your concierge has to plan your itinerary, the more likely it is that he or she will be able to secure your requested bookings. Many of the most popular restaurants begin taking reservations one month in advance and are often completely reserved within the first few minutes of the reservation line opening. Working with a concierge can sometimes lead to reservations or tickets that are otherwise sold out. NYCAHC concierges use their connections and resources to achieve what would otherwise be impossible.
Popular dining times can vary based on the neighborhood, but generally 7:00pm–9:00pm is considered “prime time.” Many restaurants near the Theatre District are busiest from 5:00pm–7:15pm to allow diners to complete their meals in time to attend shows. Downtown restaurants, on the other hand, are often busiest from 8:00pm–10:00pm, especially those located in areas known for their nightlife.
Hailing a taxi in New York City can be a frustrating experience, but there is a method to the madness! Yellow cabs are equipped with a light on the roof that tells you the status of the taxi. If the center light with the numbers and letters is ON, then the taxi is available. If the light is OFF, then the taxi already has a fare or is otherwise unavailable. Your NYCAHC concierge can also assist with an hourly car service if you are looking to avoid the hassle of hailing taxis in the street. Keep in mind that only car services can be booked in advance; taxis, by law, can only be hailed on the street.
A professional concierge never accepts “kickbacks” or monetary incentives for booking reservations, and all NYCAHC members must annually pledge to uphold the NYCAHC’s Ethical & Professional Standards. When you are working with a NYCAHC concierge, you can be sure you are receiving recommendations based on your needs and not an incentive scheme.
Like any tipped employee within the hotel, gratuities are always appreciated, but never required. The amount can vary greatly based on the service level of the hotel, the extent of the concierge’s assistance and the difficulty of the request.
Many service jobs in New York City factor in gratuities as part of the overall wages for that position. A thorough list of tipped positions, along with the expected gratuity amounts, is available here.